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John Feaster Resume

09/19 - 10/23 Black Knight/ ICE
06/21 - 10/23 Technology Integration Consultant
  • Supported Claims and Invoicing in the Black Knight/LoanSphere/LPS Desktop pre-production environment
  • Tested pre-production software updates in conjunction with development teams
  • Wrote guides for client testing that provided information detailing software updates and/or new software
  • Held meetings with client, and product owner and product managers to prioritize client needs for software updates balanced within an AGILE framework.
  • Held regular collaborative meetings with developers, coders, and project managers to understand software updates to provide accurate software demos to client
  • Assisted management in rewriting and streamlining of standards for production guides provided to client
  • Assisted in creating new and/or updating existing procedures
  • Created user stories to communicate the needs of the client and for incident tracking
  • Created tracking reports for proposed new products to ensure the department remained aware of and familiar with software updates and new product creation
  • Created tracking reports for pending new products provided for client awareness of work completed by the company past, present, and work to be completed.
  • Facilitated meetings with the client and department to discuss new products
09/19 - 06/21 Client Advocate
  • Supported Claims, Invoicing, and foreclosure/bankruptcy in Black Knight/LoanSphere/LPS Desktop production environment
  • Advised client of pending software updates to the production environment
  • Collaborated with Integration team and Product Owners and Product Managers to ensure client needs and concerns were heard and addressed properly
  • Tested software updates in the production environment with client after completion of update implementation
  • Provided client with updated incident tracking reports
  • Facilitated weekly/biweekly meetings with client to discuss progression of incident resolution
  • Audited and analyzed interdepartmental performance of incident resolution, created timeline of resolution to improve efficiency.
  • Met with client as well as individual internal departments to discuss result of departmental audits
  • On Call 24/7 for client incident resolution
  • Led meetings with multiple internal departments to ensure efficient resolution of incidents
  • Utilized regular communication and meetings to ensure all various internal departments were on the same page with resolution strategies and new/pending software updates that may resolve production incidents
  • Collaborated withthe pre-production integration consultants regarding pending production releases, ensuring consistency across the pre-production testing environments and production environments.
01/16 – 09/19 LoanCare
1/19 - 9/19 Bankruptcy Supervisor
  • Approved and executed:
    • POCs
    • Reaffirmations
    • Payment Change Notifications
    • TOCs
  • Managed Bankruptcy SPOC, (Single Point of Contact), Team
    • Monitored calls
    • Managed team availability to maintain abandonment rate and call waiting SLA.
    • Monitored call queues
    • Managed and maintained call rotation schedule for two teams
    • Escalated calls
  • Managed Proof of Claim process
    • Maintained Proof of Claim filing at 100% within bar date after working through backlog and bringing POC filing current
    • Assigned POC calculation figures to entire department
    • Ensured staff had schedule of timeframe to provide POC calculation to the attorney
    • Approved or denied POC from the attorney prior to filing based on 410A accuracy reviewing the figures, document redaction, etc…
  • Kept Payment Change Notification filings on Chapter 13 bankruptcies at 100% within filing guidelines after working through backlog and bringing POC filing current
01/18 – 01/19 Collections Supervisor
  • Created reports for dialer team to initiate additional dialer campaigns
  • Created reports for team for manual calls to borrowers
  • Monitored call queues to ensure calls are being answered in a timely manner to meet client SLA for abandonment rate and ASA
  • Completed quality monitoring of collections representatives.
  • Addressed productivity with associates needing improvement
  • Time card review and vacation request approval
  • Resolved escalation calls from collections representatives
  • Enacted disciplinary action as needed
  • Created competition bonus challenge to incentivize staff to work harder to meet SLA for Abandonment rate and call waiting times.
01/16 – 01/18 Bankruptcy Supervisor
  • Worked in conjunction with client to create entirely new processes, (rails), in LoanSphere, updated existing processes to improve workflow, streamlined queues.
  • Wrote new procedures and updated all existing procedures.
  • Worked through extreme LoanSphere backlog, brought portfolio current
  • Managed A-Z bankruptcy department
  • Trained new employees
  • Multiple cleanup projects
    • MFR reporting clean up
    • Aged Bankruptcy Clean up
    • High/Low PB Scrub
    • Portfolio Scrub
    • Delinquent attorney steps, sent reports to as many as 30 attorney firms per day twice a week
  • Approved and executed:
    • POCs
    • Reaffirmations
    • Payment Change Notifications
    • TOCs
  • Approved or denied Agreed Orders depending on guidelines
  • Waived/reclassed fees where appropriate
  • Assisted Collections department to ensure their SLA was met
  • Created time management schedule and scorecard for staff
  • Addressed productivity with associates needing improvement, raising their production and quality scores
  • End of year review for associates.
  • Handled disciplinary action as needed
  • Chapter 11, cramdown, adversary, reconciliation
  • Time card review and vacation request approval
  • Portfolio distribution/redistribution as needed
  • Monitored collections queue dialer to ensure abandonment rate does not rise above SLA. Added agents to call queues as needed and removed when warranted.
05/15 – 01/16 Quintairos, Prieto, Wood, & Boyer, P.A. Compliance Coordinator
  • Reviewed and responded to client due diligence questionnaires and implemented curative and/or remedial measures on an as needed basis.
  • Created policies and procedures for multiple areas including FDCPA, SCRA, ADA, UDAAP, and Vendor Oversight
  • Updated procedures as needed due to change in regulation or request of clients.
  • Completed FNMA Form 200 and FHLMC form 99
  • Assisted/facilitated client onsite visits.
  • Completed market analysis on vendors
  • Created vendor scorecards
  • Created scorecards for firm staff.
  • Accounts Receivable Collections project
10/10 – 11/14 Bank of America Foreclosure Team Manager
  • Compiled daily reports for management to track progress of completed work
  • Assigned reports to the unit.
  • Updated weekly scorecard
  • End of year and mid-year review of associates.
  • Lead bankruptcy hold project for the site
  • Lead foreclosure timeline reconciliation project for the site
  • Lead attorney test project for AOI’s for the site
  • Lead Order to Show Cause resolution project for the state of New Jersey overseeing four managers, 30 associates and 12 law firms for the project
  • Lead daily reporting to the OCC providing results of foreclosure sales for the site, then nation
  • Facilitated class room training of new associates
  • Resolved escalation requests from associates
  • Handled disciplinary action up to termination when appropriate
  • Addressed productivity with associates needing improvement, raising their production and quality scores
  • Caseload redistribution for unit
2006 - 2010 LPS/Fidelity/FIS Default Solutions Jacksonville, FL Special Assets Litigation Team Supervisor 12/08 – 10/10
  • Responsible for 15 team members 1 team lead
  • Held monthly 1 on 1 with staff to review performance and ensure procedures are closely followed
  • Coordinated staff audits with Team Lead to find training opportunities with staff and to ensure 97% or higher company audit score standard was met.
  • Compiled aged asset report for clients, sent to staff for review of most aged loans and reviewed returned reports’ information for accuracy before providing to client for call
  • Aged asset and firm delinquency call facilitator.
  • Audited attorney firms to ensure proper performance. Provided data to clients and feedback as to any delays or problems with particular firms. Escalated problems found with the firm to the managing partner.
  • 30, 60, 90 day reviews
  • Year End performance evaluations
  • Enacted disciplinary action as needed
  • FMLA compliance with staff
  • Timecard review, vacation/sick leave approval
  • Approved or denied expense reports for work at home staff
  • Special projects as needed.
  • Wrote procedures for staff and trained new employees
  • Interviewed potential new staff
Special Assets Litigation Team Lead 06/08 – 12/08
  • Created various workload reports for daily completion
  • Assisted with escalated items
  • Audited associates to ensure adherence to procedures
  • Completed loan chronologies
  • Trained new employees
Special Assets Litigation Processor 03/06 – 06/08
  • Reviewed answers, counterclaims, interrogatories, etc…filed in response to foreclosure complaint obtained plan of action for resolution from attorney
  • Monitored attorney performance in resolution of contested matter
  • Trained new employees
Bankruptcy Senior Processor 1/06 – 03/06
  • Managed portfolio from beginning to end of Bankruptcy for escalated files, cramdowns, chapter 11, total debt, high PB, FHLMC
  • Reviewed bankruptcy plans
  • Reviewed for delinquency and sent motion for relief figures
  • Set up agreed order terms
  • Reviewed trustee websites and court docket
2005 First American National Default Outsourcing Jacksonville, FL BANKRUPTCY PROCESSOR
  • Loaded terms of Agreed Order system
  • Applied funds from debtor according to agreed order terms
  • Tracked potential delinquency through various reports
  • Referred NOD upon delinquency
  • Continuous follow up with attorneys to ensure state and investor guidelines are met
  • Completed Excel payment histories to show delinquency and assist in research if any to resolve payment disputes
  • Trained new employees

2005 ABN AMRO Jacksonville, FL Property Preservation Processor
2004 – 2005 Option One Mortgage Co. Jacksonville, FL Bankruptcy Processor
1999 - 2004 L.O.G.S. Financial Inc. Jacksonville, FL Multiple positions held
2003 – 04 Bankruptcy Team Lead
2002 – 2003 Agreed Order Processor 2000 – 2002 Motion For Relief Processor 2000 FHA Claims Processor
1999 – 2000 Mail/File Room
Position: John Feaster Resume
Organization: Resume
Location: Unknown,  TX 
United States
Posting Start Date: 6/1/2024
Date Posted: 6/1/2024
Requirements Systems:

AS400, LoanSphere, MSP, Safeguard Properties Web, Excel,PowerPoint, ALSS, PACER, AACER, Microsoft Office, Lenstar, Lotus Notes, Perfect Practice, Taleo, Microsoft Word, DocTrac, SalesForce, IC Business Manager, Interaction Desktop, Work Day, Service Now


First Coast High School 1998
Status: This listing expires on: 7/31/2024
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Organization Information

Unknown,  TX 00000
United States
(904) 874-2339
John Feaster