Position Information

Please provide details about the position. 
Robert Crupi
High performing professional with over 25 years experience delivering high-impact work in the mortgage industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of top priority goals. Thrives in a fast-paced setting and leverages skills in quality control, process improvement and regulatory compliance to enable team success. 
Position: Robert Crupi
Organization: RESUME
Location: Ponte Vedra Beach,  FL 
United States
Posting Start Date: 5/6/2024
Date Posted: 5/6/2024


Servicing Oversight Analyst, CMC funding/Specialized loan servicing, a computershare company

March 2015 – Present

  • Support servicing team with reconciling MERS batches and internal support with sellers.
  • Perform daily loan boarding, reconciliation and trade removal.
  • Deliver monthly Federal Home Loan Bank of Chicago delinquency reports to loan sellers.
  • Generate monthly reconciliation of prior month’s loans boarded.
  • Act as communications and reporting liaison with account managers, loan servicer, patron’s, investors, and vendors.
  • Handle and resolve all email items received in the Servicing Oversight email box.
  • Counsel loan sellers on the method of performing investor post purchase errors.
  • Evaluate and gain investor preapproval of Federal Home Loan Bank borrower loan recast requests. 
  • Process seller refund transmittal requests as needed.
  • Analyze monthly tax due penalty reports, determining responsibility and invoicing sellers.
  • Identify defects with servicing and vendors to establish new controls or reports to mitigate future deficiencies.
  • Monitor changes in the industry to anticipate and make recommendations for process improvements.
  • Review and analyzes loan servicing data to prepare monthly servicing/subservicing scorecard.
  • Draft reports to management detailing test results and proposed remediation plans.
  • Collaborate with servicing manager in the analysis and due diligence of existing and prospective vendors.
  • Streamline loan servicing processes, enhancing system efficiency and compliance.
  • Create test plans and processes for key areas of oversight.
  • Conduct testing of key servicing metrics and regulations per the compliance monitoring plan to ensure subservicer is complying with State, Federal and contractual requirements.

Business Analyst - MSP Development, Black Knight Financial Services
June 2013 – March 2015

Worked as a liaison between IT and our clients to provide technical/business solutions to meet user needs. Transformed complex business requirements into actionable IT specifications, optimizing system performance as needed for new technology and estimates time and duration of required changes. Translated intermediate to complex high level business/technical requirements into functional specifications for the IT organization and worked with development to test and implement those changes. Collaborated effectively across teams to facilitate knowledge sharing and smooth execution of technology solutions. Made recommendations for resolving project concerns or issues affecting project timelines and completes project work within the established time frame, budget, and quality requirements. Streamlined client-IT communication, ensuring timely project delivery and high-quality standards.

Manager, Default Data Services, Option One Mortgage/AHMSI
July 2007 – May 2013

Oversaw the performance of an offshore team of over 150 associates along with an onshore team of 3 specialists and 1 project manager responsible for the supervision and support of offshore processes which included call center audit, repayment plan support, new loan audit and HAMP/GSE loss mitigation workout package assignments. Implemented and monitored the daily workload, strategy, and schedules with offshore and onshore partners. Managed staffing effectively to handle portfolio fluctuations, ensuring process stability. Reviewed and updated service level agreements and standard operating practices as needed. Effectively performed work quality audits along with providing recommendations on overall process controls achieving top-tier audit and workflow efficiency. Completed daily and monthly reporting that measures quality, productivity, and efficiency of each process unit. Displayed excellent verbal and written communication skills while working across other company departments and with offshore partners. Designed, developed, and implemented business enhancements along with initiating business enhancements that streamlined operations across departments. Revolutionized data management practices to enhance project outcomes.

Additional roles held prior

Option One Mortgage/AHMSI
Supervisor, Collections

Jul;y 2002 – April 2007

Bank of America/formerly Barnett Bank
Team Leader, Collections
August 1993 – July 2003


Associate-Business Management, Delaware County Community College


  • 25 years of leadership, mentoring, coaching, and developing teams and talent
  • Vendor/Servicer Oversight Testing Program development
  • Microsoft Office
  • Regulation Risk Reviews
  • Superior customer experience engagement
  • Black Knight/MSP and Sagent/Fiserv
  • Knowledgeable on investor guideline
  • Early/Late Stage Collections
  • Risk Management
  • Onshore/Offshore Staff Management
  • Process analysis and Improvement

Status: This listing expires on: 7/5/2024
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Organization Information

Ponte Vedra Beach,  FL 32082
United States
(904) 742-2494
Robert Crupi