Position Information

Please provide details about the position. 
Loss Mitigation Specialist
The Specialist will be responsible for facilitating the loss mitigation process for borrowers.   Position will be responsible for assisting borrowers with questions and providing documentation needed to complete the transaction; will require interaction and support through the completion of the transaction with the service provider. 
Position: Loss Mitigation Specialist
Organization: Reverse Mortgage Solutions
Location: Houston,  TX 
United States
Posting Start Date:
Date Posted: 5/5/2021
Requirements Essential Functions/Specific Duties: 
  • Respond to all borrowers interested in a loss mitigation options.
  • Handle and respond to phone calls and written correspondence received from customers throughout the process.
  • Act as a liaison between RMS and its affiliates, ensuring that policies and procedures are followed, including compliance with federal laws and regulations.
  • Actively monitor loss mitigation workouts through completion.
  • Routinely update loan file with loss mitigation information.
  • Perform other tasks and projects as assigned by management.
  • Any other job responsibilities requested by management.
Qualifications/Job Requirements: 
  • High school diploma or equivalent
  • Associate degree or two to four years related experience and/or training preferred
  • Mortgage servicing or Home Equity Conversion Loan (HECM) experience preferred
  • Knowledge of HUD, RESPA/TILA regulations, title, financial/bank servicing, real estate, portfolio management and customer service considered a plus
  • Stable job history

Skills & Competencies:
  • Solid problem-solving skills
  • Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures
  • Good written and oral communication
  • Good organizational and interpersonal skills
  • Ability to read and write in English to effectively communicate in writing as well as verbally in person and over the phone
  • Ability to effectively communicate in English with customers or members of the business community
  • Ability to effectively present information to supervisory, etc.
  • Ability to write reports and correspondence
  • Ability to read, analyze and interpret documents such as technical journals, financial reports, legal documents, policies and procedures
  • Ability to calculate basic financial figures and amounts
  • Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software
  • Professional appearance and demeanor
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to work with little supervision
  • Must be able to handle high volumes in a fast-paced environment
  • Ability to meet critical departmental and federal timelines with accuracy and efficiency
  • Ability to build relationships with both internal and external clients/vendors
  • Strong team player
  • Strong work and business ethics
Conditions of Work: 
  •  Ability to stand; walk; sit; move about; use hands to finger, handle or feel; reach with hands and arms; talk or hear; write legibly; and lift objects weighing as much as ten pounds to a distance of twenty feet
  • Ability to hear sounds accurately so as to eliminate miscommunications during conversations
  • Ability to see accurately (20/40 with correction) to eliminate visual errors
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities.  Management reserves the right to modify, add or remove duties and request other duties as necessary.
Status: This listing expires on: 7/4/2021
Apply Apply for this Position
Send to a Friend  Send to Friend
Return to Job Search  Return to Job Search
Post a Position  Post a Position
Organization Information
Reverse Mortgage Solutions
14405 Walters Road
Suite 200
Houston,  TX 77014
United States
(281) 719-1791
Kelly Thompson