Position Information

Please provide details about the position. 
Single Point of Contact (SPOC)

The Single Point of Contact "SPOC" position is a crucial role for providing our borrowers with a dedicated contact at Reverse Mortgage Solutions (“RMS”). We value self-motivated and empathetic professionals who enjoy being in a position that offers an opportunity to help others.


You will have an immediate impact as you assist the borrower from initial contact through final resolution of the default process. On a daily basis you will receive and place calls to borrowers, which establishes the SPOC relationship. You will be challenged to remain aware of status of loans throughout the default timeline and be prepared to support all resolution efforts. You will provide counseling to borrowers regarding options such as extensions, repayment plans, deed in lieu and short sales.


This position is based out of our Houston, Texas location. New-hires will be expected to train in office, generally for a period of 90 days. Upon successful completion of training, employees will be given the option to work from home.


Position: Single Point of Contact (SPOC)
Organization: Reverse Mortgage Solutions
Location: Houston,  TX 
United States
Posting Start Date: 5/4/2021
Date Posted: 5/4/2021
  • Constant communication with the borrower through phone calls and responding to emails.
  • Tracking and resolving customer complaints, cease and desist orders and mail.
  • Facilitate the communication and coordination of Deed in Lieu or Short Sale if requested.
  • Facilitate the referral to foreclosure based on HUD timelines after exhausting all options.
  • Shifts are 9:00am - 6:00pm Central or 10:00am - 7:00pm Central, Monday through Friday


The Right Candidate:

  • College degree preferred.
  • 1+ year of experience in financial services, customer service call center or similar role.
  • Excellent written and oral communication skills.
  • Proficient with MS Word, Excel and Outlook.
Status: This listing expires on: 7/3/2021
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Organization Information
Reverse Mortgage Solutions
14405 Walters Road
Suite 200
Houston,  TX 77014
United States
(281) 719-1791
Kelly Thompson